Teamlead CRM (m/f/d)


  • Full-time
from today


  • You are responsible for the strategic alignment of the CRM area for SHOP APOTHEKE EUROPE
  • You identify potential in the existing customer area and exploit it
  • You develop - together with your team - segmentation models for customer-specific contact
  • As a business owner, you know the impact of a customer loyalty program and know how to use it
  • Based on data and your KPIs, you provide reports and derive recommendations for action and optimizations
  • You take on the technical and disciplinary responsibility for the international CRM team


  • You have successfully completed your studies in business, marketing or e-commerce
  • You have several years of relevant professional experience in online marketing/ CRM - ideally in e-commerce
  • You have some experience in leading interdisciplinary teams
  • You are analytically strong and see yourself as someone who is driven by numbers and data
  • You have a very good overview of all communication channels in e-commerce and have mastered the common CRM/ESP /automation tools
  • You have successfully implemented projects to demonstrably increase customer value
  • You have a high affinity for digital marketing trends and current web/ mobile technologies and have fun developing them further


  • A responsible position in an innovative and fast growing company
  • Flat hierarchies and short decision-making processes
  • Long-term prospects as well as good opportunities for personal and professional development
  • The opportunity to participate in the e-commerce of the future & to conduct modern and data-driven marketing


Employee Discount

We offer you discounts in our online shop.


With the job ticket, you can get to work completely relaxed. We are financing this 100% for the VRS area.

Kindergarten Subsidy

As an additional incentive for parents, we offer a monthly subsidy for kindergarten.

Language Courses

Your colleagues come from various nations – to speak one language we support you in learning German or English as a foreign language.


It is very important to us that you feel comfortable with us from day one. The 3-day onboarding programme leads you through all departments so you get a holistic understanding of the company organization and our culture.


In order to prepare you for your future, we have various retirement options that are tailored to your current life situation.

Sports Offers

To further boost your health we offer you a membership at Urban Sports Club. You have the opportunity to choose from various sports programmes.


Whether compatibility of family and work or more flexibility in everyday life, we support you with flexible working hours.

Team- & Company Events

One team, one goal. We support team-building through creative team events. We also celebrate our success at regular company events.

Training & Development

We encourage constant learning and growth through internal or external training and workshops.

Johannes Dalampiras

Johannes Dalampiras

IT Recruiter

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Application process
Online application

We need your up-to-date online application as well as information about your start date and salary expectations. A letter of motivation and references are desirable.

Reviewing your application 

Our HR team and the department you’re applying to will be evaluating your application and get in touch with you as soon as possible. 

Telephone interview

Optionally, we will initially conduct a ca. 30-minute telephone interview with you to address open questions you and we might have.   

Getting to know each other personally

You’ll meet a contact person from the department you applied to as well as someone from HR in your first face to face meeting, which usually lasts around 1 hour.

Trial day

If you convinced us of your qualifications during the interview, we will invite you to a 2-3 hour trial day where you can get to know your future team and get more insights into your tasks and responsibilities. 


It’s a match! If you convince us during this process, we look forward to sending you your contract as soon as possible! 

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